Customer Service
New Accounts
First order credit card only. Terms available upon credit approval thereafter.
Payment Terms
All orders are shipped prepaid or C.O.D. unless credit is approved. To request credit terms, please submit a signed New Account Application with requested information complete. Our terms are 2% discount for invoiced merchandise if payment is received within 10 days of date (excludes credit cards) of invoice or net 30 with credit approval.
Account will be charged a $50.00 service fee for NSF checks. If legal action becomes necessary, it shall be instituted in Delaware under Delaware law.
If account is processed for collection, upon reinstatement of your account, you would be liable for all collection processing fees before future shipments would be made.
Pricing
Prices are subject to change without notice.
Orders
The minimum opening order is US $100.00 and must order 2 or more of each design unless otherwise specified; minimum re-order is $100.00 and quantities apply as in initial opening order. Custom Decor ships backorders valued $50.00 and over unless otherwise specified; backorders under $50.00 are subject to cancellation. All orders are subject to a 3.75 handling fee, backorders are excluded from handling charge.
Shipping
All orders are shipped via UPS, FOB Dover Delaware. Freight charges are prepaid by Custom Decor, and then invoiced to the customer, unless customer has provided their own carrier account number. All claims must be reported within 3-5 business days of receipt of merchandise. All product damages and shortages occurring in transit are the responsibility of the customer. Claims should be filed directly with the carrier.
Websites
Effective January 1, 2017, all companies seeking to do business on the web via third party websites such as Amazon, eBay, etc.… must have written consent prior to listing any of Custom Decor products. If permission has not been granted, your account will be closed immediately and further actions up to legal will be pursued at violator's expense.